Privacy Policy

PRIVACY POLICY

This Privacy Policy governs the manner in which Sand ‘n Sea or any of its affiliates or subsidiaries (“Sand ‘n Sea,” the “Company,” or “we”) collects, uses, maintains, and discloses information (including personal information) collected from users (each, a “User” or “you”) of our website located at www.sandnsea.ca (“Website”), mobile applications and other services provided by Sand ‘n Sea or any of its subsidiaries (collectively, “Services”).

By using the Website or any Services, or otherwise providing us with information, you consent to our collection, storage, use and disclosure of your personal information and other information as described in this Privacy Policy. If we are not able to collect, store, use, and disclose information about you as set out in this Privacy Policy, we may not be able to provide you with access to the Website or Services.

Changes to this privacy policy

SAND ‘N SEA HAS THE DISCRETION TO UPDATE THIS PRIVACY POLICY AT ANY TIME. WHEN WE DO, WE WILL REVISE THE UPDATED DATE AT THE BOTTOM OF THIS PAGE. WE ENCOURAGE USERS TO FREQUENTLY CHECK THIS PAGE WWW.SANDNSEA.COM/PRIVACY/ FOR ANY CHANGES TO STAY INFORMED ABOUT HOW WE ARE HELPING TO PROTECT THE PERSONAL INFORMATION WE COLLECT. YOU ACKNOWLEDGE AND AGREE THAT IT IS YOUR RESPONSIBILITY TO REVIEW THIS PRIVACY POLICY PERIODICALLY AND BECOME AWARE OF MODIFICATIONS.

INFORMATION WE COLLECT

Personal information

We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our Website or use our mobile application, register on the Website or for Services, place an order, list an item for sale, and in connection with other activities, services, features, or resources we make available using our Services. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may, however, visit our Website anonymously. We will collect personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal information, but it may prevent them from engaging in certain Website related activities or other Services.

Non-personal information

We may collect non-personal information about Users whenever they interact with our Website or Services. Non-personal information may include, but is not limited to, the browser name, the type of computer or device, and the technical information about Users’ means of connection to our Website or Services, such as the operating system, the Internet service providers utilized, mobile network information, and other similar information. 

Web browser cookies

Our Website may use “cookies” to enhance User experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, we note that some parts of the Website may not function properly.

Seller Performance Information

We may use personal information to measure performance of sellers.

HOW WE USE INFORMATION COLLECTED

In general, the personal information we collect is used for the primary purposes for which it was collected, including:

To deliver our Services to you

Sand ‘n Sea may use User’s personal information to deliver the Services and any other goods, services, or information that you request from Sand ‘n Sea or any other user of the Sand ‘n Sea Website or Services.

To prevent, detect, and mitigate illegal activities

Sand ‘n Sea may use User’s personal information to prevent, detect, and mitigate fraudulent, counterfeit, or illegal activities.

To provide or improve customer service

We may use personal information to help us respond to your customer service requests and support needs more efficiently.

To personalize user experience

We may use personal information in the aggregate to understand how our Users as a group use our Services and resources provided on our Website.

To improve our Website

We may use personal information obtained from feedback you provide to improve our products and services.

To process payments

We may use personal information obtained when placing an order to provide service to that order. We only share this personal information with third-party payment providers, including Nova Network, Elavon Converge Gateway to the extent necessary to provide the service.

To run a promotion, contest, survey, or other Website feature

We may use personal information to send information that Users have agreed to receive about topics we think will be of interest to them.

To send periodic emails

We may use personal information such as email addresses to send Users information and updates pertaining to their order. A User’s email address may also be used to respond to their inquiries, questions, and/or other requests. If a User agrees to be on our mailing lists, they will receive emails that may include company news, updates, related product or service information, etc.

Unsubscribe/Opt-out

If at any time the User would like to unsubscribe from receiving future promotion, content, survey, feature, or other marketing information or emails, we include detailed unsubscribe instructions at the bottom of each email. You may not, however, unsubscribe from emails about your account status or order status.

Other uses

We may also use your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use your personal information for that secondary purpose.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices, and security measures that are designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website or Services.

Disclosing your personal information

We do not sell, trade, or rent Users’ personal information to others.

Sand ‘n Sea may disclose Users’ personal information to the following parties and for the purposes for which it was collected as described above:

Business partners, trusted affiliates, and third party service providers

We may disclose generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates, and advertisers, without notification to the User of such disclosure. We may use third party service providers to help us operate our business and our Website or administer activities on our behalf, such as sending newsletters or surveys. We may disclose your information, including your personal information, to these third parties only to the extent necessary for them to provide such services to us and such third party service providers are contractually obligated to maintain the confidentiality and security of that information. These third parties may be located outside of your country of residence, including in Canada, Australia, or European Union (“Offshore Recipients”). In this case, your personal information would be subject to the laws of the country in which the Offshore Recipient is located, which may have laws that require that your personal information be disclosed to government agencies under different circumstances than would your country of residence. While Sand ‘n Sea remains committed to protecting your personal information, you consent to this disclosure and acknowledge that Sand ‘n Sea has no control over, and is not liable for, the acts and omissions of Offshore Recipients.

We may use personal information obtained when placing an order to provide service to that order. We only share this personal information with third-party payment providers, including Stripe, PayPal or Affirm, to the extent necessary to provide the service.

Corporate Transactions

In the event of a sale, amalgamation, re-organization, transfer or financing of parts of some or all of Sand ‘n Sea’s business (“Transaction”), your personal information may be disclosed to an acquiring organization either as part of due diligence or on completion of the transaction. If your personal information is ever disclosed in this context, Sand ‘n Sea will require the acquiring organization to agree to protect your personal information in accordance with this Privacy Policy and to only use your personal information for purposes relating to the Transaction. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy.

Law enforcement and government agencies

We may disclose User’s personal information as required by law, including to law enforcement and government agencies in response to a verified request related to suspected illegal activities or related to a criminal investigation. We will only disclose information that we find necessary and relevant (“Disclosed Information”). Disclosed Information may include a User’s name, mailing address, phone number, and email address. Disclosure may be made without notice to User.

Disclosure related to Sand ‘n Sea’s Terms of Use Agreement

If Sand ‘n Sea believes in good faith that a User has breached the Terms of Use Agreement or any other Sand ‘n Sea agreement, Sand ‘n Sea may disclose such User’s personal information as found necessary and relevant to pursuing a claim or preventing further injury to Sand ‘n Sea, its Users, and others. Disclosure may be made without notice to User.

ADMINISTRATION AND HOW TO CONTACT US

Storing Your Information

Sand ‘n Sea will retain and store your personal information for as long as is necessary to provide you the Services and any other ancillary purposes. Following termination or deactivation of your account, Sand ‘n Sea or its service providers may retain information (including your profile information) for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly using the contact details below.

Opt out

If you would like to opt-out of communications from Sand ‘n Sea, please follow the unsubscribe instructions at the bottom of emails you receive from us or contact us directly using the contact details below.

Access, correction and complaints

If you wish to access, correct, or update the personal information we hold about you, please contact us directly using the contact details below. Sand ‘n Sea may charge a reasonable amount for providing access to personal information, or refuse access to personal information where permitted by law.

If you have any questions or concerns about Sand ‘n Sea’s collection, storage, use or disclosure of personal information, or if you believe that Sand ‘n Sea has not complied with this Privacy Policy or applicable privacy law, please contact Sand ‘n Sea using the contact details below. When contacting Sand ‘n Sea, please provide as much detail as possible in relation to the question, issue or complaint. Your complaint will be taken seriously and will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. Sand ‘n Sea requests that you cooperate with Sand ‘n Sea during this process and provide any relevant information that may be required.

Your acceptance of these terms

By using this Website or our Services, you signify your acceptance of this Privacy Policy and our Terms of Use Agreement. If you do not agree to this policy, please do not use our Website or Services. Your continued use of the Website and Services following the posting of changes to this policy will be deemed your acceptance of those changes.